Frequently Asked Questions
Everything you need to know about your Lasenza shopping experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings cannot be returned unless they are defective.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my Lasenza garments?
To maintain the quality of your clothes, we recommend following the care label instructions. Most of our delicate items prefer a cold hand wash and being laid flat to dry.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.